Often they will lead you to a form that you have to fill out & send in. Here you will find a number of common topics and how to approach the solution to different problems. The official help page of Facebook offers, besides the live chat, classic help pages in the style of FAQs. If your problem is more sophisticated, you can only hope that they will be able to redirect you to the right department or person – which will vary based on your issue. Recovering hacked or disabled business accounts, resetting passwords, reset requests or problems with your pages, for example. ☝️ Reminder: Unfortunately, the operators of this support chat are most of the time only able to help you with very basic issues. Keep in mind that this is the same feature, so it makes no sense to send the same support request to both places. Once you are in the Business Suite, click on Help at the bottom left and then on Help again in the submenu.Ī new menu will open on the right that allows you to select topics or provide information and start a chat, similar to the Help Center. The easiest way to access the Business Suite is to go to the Facebook page and click on the “Business App” button in the settings on the left. If, for some reason, you are unable to proceed via the Business Help Center, you can also initiate the Live Chat via your Meta Business Suite. ![]() Start a live-support chat from Business Suite Now a messenger chat is opened with the Meta Support, where you can write and attach files as usual. In addition, you will be shown an approximate waiting time, which in most cases will be adhered to.Īnd that’s it. Once you have filled in everything, you will see how the “Start Chat” on the bottom right becomes clickable. Fill in the information and details of your problem on the next page. Additionally, there is a search function if you can’t find the profile that has a problem. The second method is via the form to start a live-support chat on the official Meta Business Help Center.Īs long as you are properly logged in to your business account, the landing page will look similar to this:Īfter scrolling down a bit you will find a list of all ad accounts and profiles your business manager is connected to. Start a live-support chat from the Help Center In our case, we already opened a case, which is why it says “create new case”(2).īefore the chat opens, you’ll be asked to select your issue and the related asset and once that’s done, a chat window with the Meta support should appear. Then, head over to the little question mark (1) in the bottom left corner, which will open the help center on the right side of your screen.įrom there, you should see a button that says “contact support team”. ![]() To start a live chat from your Meta business manager, first open your ads manager. ![]() But if you are a private user looking for a way to find a direct contact, we have to disappoint you – this feature is not available for you.īusiness accounts, however, have two ways to contact Meat support via chat: Start a live-support chat from the Business Manager The good news is, some time ago, Facebook/Meta introduced a direct support chat for “professional” customers. In the following “No-Bullshit” article, we want to provide small businesses and Facebook page owners with a few tips on how and where to contact Meta Business support. a bug prevented you from doing something.your profile or page has been disabled without warning.If you are working with Facebook, Instagram, or Whatsapp as a small business, advertiser, or developer, you probably already wondered: How do I contact Facebook? The reasons for this can be very different: Our most read article of 2019, “ How you can contact Facebook Business Support as a small business,” is back with new information and guidelines to help you get a meaningful answer to your problems faster when it comes to Meta Business Support.
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